Solution to the Quality Cost challenge

While I thoroughly understand why someone in his position would think this way, I could not just keep quiet. It wouldn’t be fair. It would not be me.

I requested our team to interview their staff so that we could fairly construct a comprehensive report and show where we could cut cost but never on the expense of quality.

At MAHAM Management Consulting, it is a punishable crime not to assess the most valuable asset of a company, its Human Capital. We interview all employees and qualify from a job competence perspective who’s fit and who’s not then we coach and train the ones requiring help with certain skills. However, when we assess personalities through the interview questions or our online Psychometric tests, we have no mercy on the ones with negative energies. They’re out irrespective of their contribution and years of servicing the business. Long-term, they cause more damage than benefit.

Surprisingly, we discovered that the client had not started using innovative tools and sophisticated Artificial Intelligence to automate their operation. Sadly, the client was still deep diving into unnecessary cost and delivering less quality than could have been achieved through today’s smart technology.

Needless to say, we revolutionized their HR system, automated their marketing and optimized their efficiency. Although we had asked the staff we categorized as nonproductive to leave, we are replacing them with very low cost IT automation systems and in some cases with fresh motivated quality work force. Our selection process to shortlist out of the hundreds of CVs received is, as you’d expect, fully automated at 100% efficiency.

In less then six months, the company is back on track with productivity and motivation at an all time high.