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In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent.
People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities.
It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this two-day workshop.
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’ operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce.
A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars. Whether your company has two employees or two thousand employees, don’t leave new employee orientation to chance.
In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager.
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention.
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
This two-day course will give you the foundation to begin implementing Lean process improvement tools in your workplace. The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement).
Hire MAHAM qualified consultants to run one or more HR specific task(s) at your organization.
This one-day course will help you become the type of trainer that people really learn from.
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Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world. Even better, financial terms are not as scary as they seem! During this two-day workshop, you will learn the basic financial skills that you need to become a successful, effective, supervisor.
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds.This three-day workshop will help you reach that goal.
This is a one-day workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.
You must complete our Business Writing That Works course before taking this workshop.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
Organizations realize that success cannot only be measured in dollars. Intangible assets make up a huge portion of a company’s wealth. We need a new tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool will help you:
1) identify, document, plan, and execute a balanced strategic mission.
2) evaluate and revise your organization’s strategic execution.
Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill.
Your brand is the vehicle that propels your product or service into your customer’s lives, and into their heats. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect that heart and soul of your product, and offer a promise that you can live up to. This course will get you started on the road to creating a perfect brand.
For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not.
Teams are an important building block of successful organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This one-day course can help you get there!
Strategic friendships will make or break any business, no matter how big and no matter what kind of market.
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